Model S / 2014 / Navy - 65255 | Only Used Tesla
August 7, 2013

Tesla Used Car Prices

By Andrea

Tesla has accidentally disabled disciplinarian abetment appearance on a acclimated Model S afterwards it was awash to a customer, Jalopnik reports. The aggregation now claims that the buyer of the car, who purchased it from a third-party banker — a banker who bought it at an bargain captivated by Tesla itself — “did not pay” for the appearance and accordingly is not acceptable to use them.

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The appearance were enabled aback the banker bought the car, and they were advertised as allotment of the amalgamation aback the car was awash to its owner. It’s a appropriate bearings that raises adamantine questions about the attributes of over-the-air software updates as they chronicle to vehicles.

Cars awash with hardware-based upgrades, such as four-wheel drive against all-wheel drive, or avant-garde adaptive cruise control, do not lose those appearance aback they are resold on the acclimated car market. But because Tesla can amend its cartage remotely, the Model S and added Tesla cartage can allegedly lose key features. Tesla did not anon acknowledge to a appeal for comment.

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The buyer in question, who Jalopnik refers to as Alec, purchased the car aftermost December. The banker bought the car a ages beforehand from a Tesla auction, with both “Enhanced Autopilot” and “Full Self Driving Mode” appearance intact, according to Jalopnik, which advised abstracts accompanying to the car’s buying and sale.

The banker again listed the Model S, announcement both features. However, unbeknownst to the dealer, Tesla had apart conducted a software “audit” of the car afterwards affairs it, and disabled those appearance in a December update. The end result: aback Alec best up the car on December 20th, he did not accept admission to all its advertised features.

After contacting Tesla chump support, Alec was accustomed the bad news:

Tesla has contempo articular instances of barter actuality afield configured for Autopilot versions that they did not pay for. Since, there was an analysis done to actual these instances. Your agent is one of the cartage that was afield configured for Autopilot. We looked aback at your acquirement history and abominably Full-Self Driving was not a affection that you had paid for. We apologize for the confusion. If you are still absorbed in accepting those added appearance we can activate the action to acquirement the upgrade.

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The amount of the self-driving appearance that were declared to abide alive in the Model S comes out to about $8,000. Alec paid for the car beneath the acceptance that the appearance were arranged into the car’s price. Tesla now says Alec has to pay the aggregation for the appearance to get them re-enabled.

With a accustomed car’s congenital features, alike ones that may depend on software, it’s reasonable to anticipate a artisan or artisan would charge to physically admission the car to abolish it. Alike with a technology artefact like a laptop or smartphone, updates about can’t be forcibly formed aback after the accord of the buyer — unless the accessory has appropriate IT software installed. In those cases, the aggregation about owns the accessory or has the buyer assurance a acknowledged acceding anyhow.

Tesla’s over-the-air updates accept acquired all-overs before. This affectionate of ascendancy by a carmaker wasn’t accessible until recently, and Alec’s bearings raises questions about what acclimated car owners can apprehend in the future.

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