Mercedes Benz Cla Carmax
JR Rodriguez: Account Adviser Walter’s Automotive
by Craig N. from Riverside, Ca
November 6, 2018
5 5 5 5 5 4.9 (4207 reviews)
Hello, my name is Craig N. from Riverside, Ca. Over the years, I accept bought abounding cars, and trucks from assorted dealerships alone to alarming accepting to use/rely on their account departments. The affidavit are many: poor chump service, amateur and abrupt account members, consistently activity rushed through the process, accepting alone some of what I mentioned actuality addressed, actuality over answerable for the repairs, actuality answerable for added repairs…etc…etc. Well, I accept some acceptable news- I assuredly apparent a dealership account administration that is both fair and reliable, and doesn’t convenance such poor business tactics. I bought a acclimated 2013 Smart Car for my son about one year ago. The car began to accept problems alive so I gave, “Walter’s Automotive Group” of Riverside a call. From the get go, my alarm was promptly and professionally handled. I was put into acquaintance with a account adviser alleged JR. Rodriguez. JR. was acutely affable (and best important-Patient). I told JR. this was my son’s aboriginal car and that he was a academy apprentice with a actual bound budget. JR. listened and accepted the bearings and acquainted the car artlessly bare a software amend of $155.00. The car was accessible the aforementioned day and the adjustment bulk was absolutely what was quoted. Afterwards active the car for a while, it angry out the botheration reoccurred, and the agent was brought aback to the dealership. Upon inspection, the mechanics at Walters apparent it was a abundant added serious/costly botheration than aloof the bare software update. JR. explained to me what was bare to adjustment the car, the cost, and the time bare to fix it. Activity bad the antecedent software amend didn’t boldness the issue, JR. abiding to accept the $155.00 forth with an added 10% be removed from the adjustment amount. JR additionally abiding for my son to accept a 2016 Smart Car loaned out to him, at no added cost, until all all-important aliment were completed. This is the kicker- back JR. alleged me about my son’s car actuality accessible for aces up, he additionally told me the adjustment bill would be about $100.00 beneath because their artisan was able to do the adjustment eventually than ahead thought! This was article I had never accomplished before. Back I aboriginal accomplished I was activity to accept my son’s car anchored at a Mercedes dealership, I accepted the worse. I was assertive the aliment were activity to be big-ticket and that it would be a continued time afore the car would be repaired. Was I anytime wrong! Not alone were we advised as admitting we aloof bought the best big-ticket car in the place- JR. announced with us throughout the absolute adjustment action with all accuse absorption to the penny what JR. had originally quoted at the start. All-In-all, we adored over $300.00 on the repair, and we were never inconvenienced. For anyone absorbed in affairs a Mercedes or Porsche, or alike a Smart Car, I can’t brainstorm a bigger abode to go than Walter’s. And for anyone absent to accept their agent repaired abroad afterwards account this, or not blockage for themselves aloof how alarming this abode is, is authoritative a mistake. I HIGHLY acclaim Walters Automotive Group, and alike added so- JR Rodriguez as your go-to account adviser!!! Best Sincerely, Craig N. of Riverside Ca.
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